Effective Date: 11/05/2026
This Enquiry Policy explains how Jones's Property Maintenance ("we", "our", "us") handles enquiries submitted through our website, phone, email, WhatsApp, or any other communication channel. It outlines how enquiries are processed, response expectations, and what happens after you contact us.
By submitting an enquiry, you acknowledge and agree to the terms outlined in this policy.
An enquiry is a request for information, advice, pricing, or availability of our property maintenance services. Submitting an enquiry does not create a binding contract between you and Jones's Property Maintenance.
All enquiries are reviewed individually to understand the nature of the work, location, urgency, and required services before a response or quotation is provided.
You may contact us using the following methods:
All communication channels are monitored during working hours, and we aim to respond as efficiently as possible.
To provide an accurate response or quotation, we may request additional information, including:
Providing accurate and complete information helps us respond faster and provide more precise quotations.
We aim to respond to all enquiries within 24–48 hours, depending on workload and the nature of the request.
Emergency or urgent roofing-related enquiries may be prioritised where possible, although response times cannot be guaranteed in all situations.
Once your enquiry has been reviewed, we may:
All quotations are based on the information available at the time and may be subject to change if site conditions differ upon inspection.
Where necessary, we may arrange a site visit to assess the work required in more detail.
Site visits may be free or chargeable depending on the nature of the enquiry, distance, and complexity of the assessment. Any applicable charges will be communicated in advance.
Submitting an enquiry or receiving a quotation does not obligate you to proceed with any work.
Similarly, Jones's Property Maintenance is under no obligation to accept or proceed with any enquiry if the work falls outside our scope, capacity, or safety requirements.
You are responsible for ensuring that all information provided during the enquiry process is accurate and complete.
Inaccurate or incomplete information may result in delays, revised quotations, or changes to the scope of work once assessed on site.
We may respond to enquiries via phone, email, or WhatsApp depending on the method used to contact us.
By submitting an enquiry, you consent to being contacted regarding your request through any of the contact details you provide.
Emergency property maintenance or roofing issues will be prioritised where possible.
However, response times may still be affected by weather conditions, workload, safety considerations, or availability of staff.
All personal information submitted through enquiries is handled in accordance with our Privacy Policy and UK data protection laws.
Your information will only be used for the purpose of responding to your enquiry, providing quotations, and delivering services where required.
We reserve the right to decline any enquiry if:
We may update this Enquiry Policy from time to time to reflect changes in our services, operational processes, or legal requirements.
The latest version will always be published on this page with an updated effective date.
If you have any questions about this Enquiry Policy, you can contact us using the details below:
Jones's Property Maintenance
Phone: 07867 842 091 / 0800 1910248
Email: office@jonesspropertymaintenance.co.uk
Service Area: West Midlands and surrounding areas within approximately a 15-mile radius
